Frequently asked questions
Order
How do I return a product?
How do I return a product?
We're sure you'll love your products but if you're not happy for any reason, we offer a 'no quibble' refund or exchange. Just email us at contact@xadrax.com with your order number and we will help with your return. You can read more about our returns policy here.
How do I cancel or amend my order?
How do I cancel or amend my order?
We are unable to cancel or amend orders once they have been placed. Our order processing system initiates picking and packing immediately after the 'Pay Now' button is clicked, making it impossible to modify or halt an order once processing has begun. Should you wish to reject the parcel upon delivery, the courier will return it to us. Please notify us via email if you choose this option so we can facilitate your refund or exchange, or contact us for alternative return instructions.
Where is my order?
Where is my order?
Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers. Overseas orders may experience longer delays. Your order will have been dispatched up to 48hrs after you placed your order and we would ask that you wait 2-3 days for the order to arrive (plus additional delays for overseas orders due to customs clearance). In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us contact@xadrax.com and we will check the tracking numbers, if the order has not been delivered we will arrange for a replacement as soon as possible.
Can I view my Xadrax order history?
Can I view my Xadrax order history?
Yes you can, if you have created an account, simply log in to your account to see it.
The item that I want to order is out of stock on your website, when will it come available?
The item that I want to order is out of stock on your website, when will it come available?
We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. We want to keep you updated on when we get items back in stock, so please click on the Email Me When Available button and we will let you know once it's back in stock. We won't share your email address with anyone.
How can I pay for my order?
How can I pay for my order?
We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. When you go through to the checkout screen, you’ll be able to choose your chosen payment method.
What is the best way to contact you about my order?
What is the best way to contact you about my order?
If you need to contact us about your order, please email our friendly customer service team on contact@xadrax.com. We are available from Monday - Friday from 8am - 4:30pm (excluding holidays).
How do I create a subscription?
How do I create a subscription?
To create a subscription order, please click the 'subscribe and save' option when placing an order. Continue to checkout, enter your billing and shipping information and place the order as you would normally. You will receive an order confirmation email, a recurring order purchase confirmation email.
Product
Where are Xadrax products manufactured?
Where are Xadrax products manufactured?
Xadrax is a British company and we ensure all of our Vitamins & Supplements are manufactured in the UK to GMP Standards.
What is GMP Standards?
What is GMP Standards?
Good manufacturing practice (GMP) is the minimum standard that a supplements manufacturer must meet in their production processes.Products must: Be of consistent high quality, Be appropriate to their intended use, Meet the requirements of the marketing authorisation (MA) or product specification.
Where are Xadrax Ingredients sourced?
Where are Xadrax Ingredients sourced?
Our Raw materials can be sourced in the UK and across the world, to strict pharmaceutical or food grade standards. We are continually updating our source of ingredients to find the best, highest quality ingredients.
What packaging do you use to be sustainable?
What packaging do you use to be sustainable?
We have removed cartons across the majority of our products. The materials that we use for our bottles is fully recyclable. We are currently exploring the use of more eco-friendly bottles for future products to protect the ocean from plastic contamination.
Account
How do I register an account?
How do I register an account?
You can set up an account using your name, email and password.
What should I do if I forget my password?
What should I do if I forget my password?
You will need to reset your password by clicking Forgot Your Password? on the login page.
Are my personal details safe when I create an account?
Are my personal details safe when I create an account?
Yes your personal details will remain safe at all times. To find out more, please see our Privacy Policy.
Can I sign up to receive special offers?
Can I sign up to receive special offers?
Yes, you can sign up to our email newsletter by visiting the bottom of our homepage. You will need to enter a valid email address and then click Subscribe. By signing up you will receive our latest offers and news.
How do I unsubscribe from receiving special offers?
How do I unsubscribe from receiving special offers?
You can unsubscribe by clicking the Unsubscribe option on one of the email newsletters you receive from us. Once completed, you will not receive any further email correspondence from us in future.